Direct answer: Pause the affected vehicle, classify the mismatch, agree written disposition and verify the correction before shipment release.
First, isolate the decision
A mismatch is not automatically a rejected order, but it must not be silently loaded. Link the finding to the exact vehicle identifier and agreed inspection criterion. Hold release of the affected unit while its status is unresolved; do not assume the whole shipment is affected.
Classify what changed
Separate cosmetic condition, missing accessories, configuration variance, functional fault and documentation mismatch. A wrong steering position, powertrain or approval-relevant item may need a different remedy from a minor finish issue. Compare against the signed specification and acceptance checklist, not a generic model brochure.
Agree a written disposition
Record the finding, dated photo or video, severity, proposed correction, responsible party and buyer decision. The buyer may request repair and re-inspection, a documented concession, replacement or cancellation under the agreed contract. Do not substitute one route without written approval.
Recheck before shipment release
After correction, obtain new evidence tied to the same vehicle identifier. Confirm that the inspection record, packing list and shipment instruction agree. Keep the before-and-after record and identify who authorized loading.
What Tormays can coordinate
Tormays can align a third-party inspection scope, collect export-side evidence and coordinate a resolution discussion. The buyer and seller must agree commercial remedies; the destination authority decides regulatory acceptability. No inspection photo alone proves arrival condition or local registration.
Related decision guides
Buyer-specific vehicle export solutions · Export coordination services · Vehicle export FAQ